What methods of payment do you
accept?
Outlets-online accepts all major credit cards,Western Union, direct bank wire.
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How can you keep your prices so
low? Are your products authentic?
Since our items are direct from the original factory, including original order,
over order, factory over-runs, we can offer our customers these lower-than
wholesale prices. For those who are not familiar with the terms, 'factory
over-runs' refers to the small quantity of extra products the factory made for
selling; the fabrics of these product are also direct from the factory. We
don't call these kinds of products authentic, although they are in most cases
identical. Occasionally, they may show a little difference from what you see in
the department stores. But both the cut and the quality are the same as the
original order.
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How long will my order arrive?
Outlets-online processes all orders within 24 hours upon your payment is
approved. The actual time it takes to arrive depends on how close you are to
our warehouse. In most cases, it takes 3-7 business days by express shipping.
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What is your return policy?
Please refer to our
return and exchange policy section for general answer.
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What if you are out of
something I ordered?
We will contact you if your order contains backordered or discontinued products
that were just sold out. If the product has been discontinued, your order will
automatically be canceled. If the product has been backordered, we will let you
know how long it will take to come back into stock and it will be your choice
to either cancel the order or keep it open.
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Do I need membership to order?
No, you don't need membership nor do you need to register with us. Just enter
your email, shipping address and you are ready to order with us.
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Are the pictures on your
website the exact items I am ordering?
We strive to provide accurate images of all products sold on our site.Remember due to the different monitors and screen settings the products
may look a little different in color when they actually arrive. Model pictures are for reference only. Please use actual garment photos for color and other details. Feel
free to email us if you have further questions, at
sales@outlet-online.net, we
will be happy to assis you.
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How do I cancel an order?
We ship our products quickly to ensure customer satisfaction. If your order has
been prepared for shipment or is in transit, you will not be able to cancel
your order. Therefore, you must e-mail us at
sales@outlet-online.net immediately
to cancel your order. An order cancellation fee might occur in some cases.
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Are all your merchandise listed
on your site?
Most of our products are listed on our site, but if you're looking for a
specific product or product line that you would like us to carry, we encourage
you to let us know by e-mail:
sales@outlet-online.net
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Why I have received no email confirmation after placing order?
All of our emails related to your order will be sent to the email address you submitted with the order. Please make sure you can receive our email. If you received no emails after submitting your order, please check your JUNK email folder first. Also make sure to add us to your accepted senders list.
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